Data & Account

My Library → Library tools → Reports downloads your catalogue as a CSV or a complete JSON backup — available to admins and members. An admin can restore a JSON backup into an empty library, with a preview before anything is written.

• Export, backup and restore →

Basic book details can appear in the public catalogue, while which books you own, your notes and your membership stay private to your Library. Your Profile holds your name and email choices; a forgotten password is reset from the sign-in page; and you can delete your account in the phone app, or through the Contact page.

• Your account and privacy →

If something goes wrong, tell us which build you are on — it is the quickest way to work out what happened, because the phone app and the website are updated separately and a fault often only exists in one of them.

1. On the phone: Settings → About → Version. It is also on the sign-in screen, so you can read it even when signing in is the thing that will not work.
2. On the website: the very bottom of any page, beside the copyright.

It gives the release, then the build: 1.2.0 · build 47 on the phone, 1.2.0 (47) on the website. If you see "dev" where the build number should be, that is a development build rather than a released one. On the phone a second line may say "patch" and a short code: that means a fix arrived without a trip through the app store, and the code tells us which one, so please quote both lines.

Write to us through the Contact page. If you have an account, our answer lands in your inbox on the site (and you get an email pointing to it, unless you turned reply emails off). If you wrote in without an account, the answer comes to the address you gave, by email from a no-reply address — replying to that email does not reach us, so use its "Reply on AllMyBooks" button, which opens the Contact page with the subject filled in.