Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson, Al Switzler, Joseph Grenny, Ron McMillan · 2002

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Description
Four cofounders of a corporate consulting firm present their formula for effective communication, based on the trial and error of years spent as corporate trainers. The reader is drilled not only in communication skills but also to recognize bad or shifty modes of communication, to develop integrity in word and deed, and to achieve more effective work habits. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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